General Terms and Conditions

Last updated: 31 August 2026

1. Scope

These Terms apply to all offers, contracts and services of LegalRift. Deviating or supplementary terms of the client do not apply unless we have expressly agreed to them in writing (email suffices). These Terms also apply to future contracts with the same client without having to be agreed again.

2. Services

LegalRift provides legal services relating to the assessment and removal of unlawful reviews, in particular on Google.

Legal services are performed by an attorney admitted to practice in Germany. LegalRift may decline any case, in particular where there is no sufficient legal basis, where professional rules prohibit the mandate or where the client’s information is incomplete or untrue.

3. Conclusion of the contract

Inquiries via the website, email or live chat are non-binding. After a free case assessment we send you an offer by email stating the scope of services, the fixed fee and the expected timeline. A contract is concluded when you accept the offer by email or by paying the fee. All communication takes place exclusively by email and live chat; we do not offer telephone or postal communication.

4. Scope of engagement

The scope of each engagement, the agreed result, the fixed fee and any applicable guarantee are set out in the individual offer. Work begins only after the client accepts that offer.

5. Fees and payment

Fees are fixed prices stated in the offer. Fees are due upon conclusion of the contract unless otherwise agreed. For business clients all prices are net plus statutory VAT; for consumers prices include VAT. Payment is made using the payment methods stated in the offer. Invoices are sent by email.

6. Money-back guarantee

If the agreed result – removal of the review – is not achieved within the period stated in the offer, we refund 100% of the fee paid within 14 days of the end of that period.

The guarantee does not apply if (a) the client provided incorrect or incomplete information, (b) the client interferes with the process, in particular by contacting the platform or the author directly, or by deleting or changing the review concerned, (c) the client withdraws the mandate before completion, or (d) the review is published again after a successful removal by the same or another user.

7. Client obligations

You undertake to provide truthful and complete information, to hand over the documents, evidence and access required for the mandate promptly, to refrain from taking your own action in the matter during the mandate and to inform us immediately of any relevant changes. Delays caused by missing cooperation extend the agreed timeline accordingly.

8. Confidentiality and data protection

All information received in connection with the mandate is treated confidentially and is subject to attorney-client privilege. Details on the processing of personal data can be found in our privacy policy.

9. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health and under mandatory statutory provisions. In cases of slight negligence we are liable only for the breach of essential contractual obligations and limited to the foreseeable damage typical for this type of contract. The statutory rules on professional liability of attorneys remain unaffected.

We do not guarantee any particular conduct of platforms, authors or third parties beyond the money-back guarantee in Section 6.

10. Right of withdrawal for consumers

If you are a consumer, you may withdraw from the contract within 14 days without giving reasons by sending a clear statement (e.g. an email) to legal@legalrift.com. The period begins on the day the contract is concluded. If you expressly requested that we begin performing the service before the end of the withdrawal period, you shall pay us a reasonable amount corresponding to the services provided until you informed us of the withdrawal. The right of withdrawal expires when the service has been fully performed with your prior express consent.

11. Consumer dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG).

12. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, mandatory consumer protection provisions of the country of your habitual residence remain unaffected. If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is the registered seat of LegalRift.

These Terms are available in English and German. In the event of discrepancies the German version prevails. Should individual provisions be or become invalid, the validity of the remaining provisions is not affected.